To participate in the MTM Program, you must be eligible. If you qualify, we will automatically enroll you at no additional cost. We will mail you a letter and may follow up with a phone call and/or a text message inviting you to participate and providing information about the program. Participation is voluntary. You can opt out of the program at any time, but we hope you can take advantage of this opportunity to get the most from your medications.
There is no added cost for this program. While not considered a Medicare benefit, the MTM program is required by the Centers for Medicare and Medicaid Services (CMS) and is a special service that is part of your Medicare plan. The goal is to help you get the maximum benefit from your medications.
For EmblemHealth VIP Medicare Advantage Prescription Drug Plans:
To find out more about the MTM Program, you can call EmblemHealth Pharmacy Services toll-free at
888-447-0321 (TTY: 711),) from 9 a.m. to 5 p.m., Monday to Friday.
For EmblemHealth VIP Prescription Drug Plans
This program is offered through our partnership with Express Scripts, Inc. (ESI) and OutcomesMTMTM, a Cardinal Health company. Our MTM vendor, OutcomesMTMTM, will contact you if you’re eligible.
To find out more about the MTM Program, you can call OutcomesMTMTM toll free at
855-723-7009 (TTY: 711), from 9 a.m. to 7 p.m., Monday to Friday.