The Consolidated Appropriations Act and Consumer Protections Related to Transparency in Health Care and Surprise Billing

The federal Consolidated Appropriations Act (CAA) sets up new protections for customers related to transparency in health care and surprise billing. In implementing the CAA requirements, EmblemHealth continues to enhance our customers’ experiences, expand our health care capabilities, and ultimately promote better health outcomes. 

EmblemHealth’s customers entrust us with their access to care. We have many new customer tools available, and we continue to fulfill the CAA’s full requirements.

Below are the ways EmblemHealth continues to provide customers with the consumer protections called for by the CAA and other transparency-related laws.

TRANSPARENCY – COST CALCULATORS

EmblemHealth offers a self-service, treatment cost calculator in the member portal, myEmblemHealth. The service provides estimates of out-of-pocket costs, or what you may pay for certain items and services. Members can save a PDF copy of the information they view in the online tool on the website or member portal. Members can also contact EmblemHealth Customer Service if they have difficulty using the tool, or if they would like a paper copy mailed to them.

TRANSPARENCY – MACHINE READABLE FILES

EmblemHealth has made available machine-readable files containing pricing information for in-network health care services as well as allowed amounts for out-of-network services. Prescription drug pricing information will be made available when additional regulatory guidance is issued. EmblemHealth will post the files in a JSON format on its public website and will update them monthly. Customers will be able to view or download the available machine-readable files by clicking Pricing Information in the footer on our website.

NO SURPRISES ACT

EmblemHealth continually reviews any updates made by the No Surprises Act as well as the evolving regulatory guidance related to paying for Emergency Services, Nonemergency Services, and Air Ambulance Services under the CAA. In addition, compliant processes are implemented as we learn more from the regulators. State surprise billing laws may also continue to apply for insured business in certain instances.

EmblemHealth requires providers to bill and submit claims according to any No Surprises Act requirements. We will update member contracts and certificates of coverage to meet state and federal laws and related regulatory guidance upon plan renewal. EmblemHealth will continue to implement any additional No Surprises Act requirements issued in the future.

SPECIFIC NO SURPRISES ACT REQUIREMENTS:

GAG CLAUSE

EmblemHealth notified its contracted providers in July 2021 to remove any direct or indirect prohibitions on the disclosure of pricing and quality data (“gag clause”). This includes electronic access to de-identified claims and encounter data for each member, and the ability to share this data consistent with applicable privacy regulations. 

For more information, please refer to our FAQ.

NEW ID CARDS

EmblemHealth has updated our members’ ID cards to include in-network and out-of-network deductibles and out-of-pocket maximums. Updated ID cards are issued to members upon plan renewal in all affected lines of business, unless the customer has requested an alternate approach.

ADVANCED EXPLANATION OF BENEFITS (EOBs)

The federal government is expected to issue additional rules for this requirement. EmblemHealth continues to monitor regulatory developments in this area and will implement requirements in a timely manner once they are released.

CONTINUITY OF CARE

EmblemHealth is leveraging existing notice processes to meet the federal and updated state requirements to ensure the quality of our members' care is well managed and transitioned when a provider or facility network relationship changes.

PRESCRIPTION DRUG DATA COLLECTION (RxDC) REPORTING REQUIREMENTS

For the 2024 report, EmblemHealth will need to collect average monthly premium paid by members and average monthly premium paid by employers from each of our group clients. EmblemHealth will send a survey to all group clients in April 2025 to collect this required data. 

ACCURACY OF PROVIDER DIRECTORY INFORMATION

The CAA establishes standards related to provider directories that are intended to protect members from surprise billing and improve the accuracy of provider directory information. To meet these requirements, EmblemHealth will:

• Routinely compare provider directory data with provider data compiled by the State, if any.
• Ask providers to verify their data through attestations and CAQH data at least every 90 days.
• Suppress a provider’s information from the online directory if the provider’s data cannot be verified 180 days after the last verification date.
• Update our provider directory information within two (2) business days of receiving a complete update.

MENTAL HEALTH PARITY REQUIREMENTS

EmblemHealth conducts comprehensive comparative analyses to demonstrate compliance with Mental Health Parity requirements. We assess the processes, strategies, evidentiary standards, or other factors used to administer mental health and/or substance use disorder benefits to ensure they are comparable to and applied no more stringently than the processes, strategies, evidentiary standards, or other factors used to administer medical or surgical benefits. 

DISCLAIMER:  EmblemHealth updates are intended to provide general information and assistance. They do not constitute medical, legal, or tax advice. Please contact your medical, legal, and tax advisors with any questions you have concerning these new requirements. Nothing in these updates constitutes a binding obligation of EmblemHealth with respect to any matter discussed. In addition to federal law, states may have additional or differing requirements. These rules do not apply to all our products.