Telemedicine (also known as telehealth) lets you have virtual visits with your doctor. Have an appointment coming up? Here are some tips to help make the most of it.
Make the appointment
Use the telemedicine provider’s website or app to request an appointment or give them a call to set something up. Be sure to ask them to send you details before your visit; this will likely be an email with a link to click or phone number to call.
Check your tech
Some doctors may use specific software. Some telemedicine companies have their own mobile apps. Check to see what you need and if you need to install anything in advance.
Once you have the app or software, you may need to register or create an account. Have your membership identification (ID) number handy – you might need it. You may be able to enter some health information before your appointment.
You should also take a moment to figure out the best position for your computer or mobile device so that you and your doctor can see and hear each other clearly.
Spend a few minutes getting ready
Doctors always want to know or confirm this information—so, write it down before your visit:
Names of medicines you take
Dosage
How often you take the medicine
Doctor who prescribed the medicine
The date of next refill
Don’t forget any natural supplements or vitamins you take that don’t require a prescription.
Then jot down:
Any chronic conditions or major events from your medical history, such as surgeries or any reason you were in the hospital.
Allergies and reactions.
How you’ve been feeling lately, both physically and emotionally. Any symptoms to talk about? When did they start, and how often do they happen?
Other specific questions or concerns you have.
Having this information in writing will help make sure your appointment is a success.
Set the scene
Find a quiet, private space where you feel comfortable sharing information and questions with your doctor. Tell anyone else in your home that you will be on the call and ask them to be as quiet as possible and try to avoid interrupting.
Wrap it up before you disconnect
How many times have you hung up and thought, “I forgot something!” So, before you sign off:
Look over your list of questions to be sure you got everything answered.
Check your medicine list and ask the doctor about refills.
Let the doctor know if you had any difficulty on the call and need anything repeated or cleared up.
Ask if you should schedule a follow-up visit (either in-person or virtual).
Are you an EmblemHealth member with questions about telehealth? Visit our COVID-19 FAQs page.
