New Features

Thank you for being an active partner in caring for our members. We noticed that you registered for a provider portal account but have not signed in for a long time.

We hope you will give the provider portal another chance. Much of what you do by phone or fax can be done faster and more securely through the provider portal, especially checking eligibility and sending documentation in support of preauthorization requests and claims inquiries.

Since it first launched, we’ve made several improvements, large and small, to make the portal easier to use so it can be a more useful part of your business!

Here are some of the changes we are proud to share with you, including added or improved functionality we think will make your portal experience more productive. On the portal, you can now:

• See if a provider is considered in-network for a member with an easy look-up tool.

 

• See if payment was made on a claim, find when and how the payment was made, obtain copies of Explanations of Payments, and even create your own claims reports in Excel.

 

• Find a member’s Care Plan if they are in a Care/Case Management program.

 

• See more primary care provider (PCP) history and run PCP Panel Reports that can now include all PCPs under one Tax ID in a single report.

 

Sign in now to use these new features.

 

See New EmblemHealth Features

 

See New ConnectiCare Features

Whether you’re a first-time user who needs to set up an account, or a regular user who wants to learn how to do more, we have videos, step-by-step guides, and Frequently Asked Questions (FAQs) to get you moving:

• EmblemHealth Videos and Guides and FAQs
• ConnectiCare Videos and Guides and FAQs

Still can’t find what you need? If you have a portal account, please use the Message Center to send us your questions. If the question is urgent or too complicated to write out, please call our Provider Customer Service team:

• EmblemHealth: 866-447-9717
• ConnectiCare: Commercial: 860-674-5850, Medicare: 877-224-8230

We appreciate your commitment to our members’ health. Keep an eye out for more email updates on our provider portal.