June 2023
When to Use the Message Center
TABLE OF CONTENTS
When to Use the Message Center?
How Do I Use the Message Center?
Want to Learn About Other Portal Features?
Still Don’t Have a Portal Account?
When to Use the Message Center
Our provider portal is designed to save you time and help us work better together. When should you use the Message Center instead of calling, faxing, or mailing? The answer: most of the time.
The provider portal’s Message Center offers transparency and keeps information organized. Each message has:
- A unique Message ID.
- A Conversation ID which ties all related messages together.
- A date and time stamp showing when you submitted the message.
Whether you use the user profile icon or a button within a transaction to create the initial message, the Message Center has a record of your message and uploaded documents saved to your portal account along with all received replies.
Uploading documents to a message connects them to the conversation and saves you the:
- Cost of printing and mailing or faxing.
- Time spent faxing and confirming all pages were received.
- Time waiting for someone to match up and scan in documents.
- The effort needed to duplicate your work when the fax was incomplete or unreadable.
When you view a message that has already been submitted, you can also see the full conversation history. You may also send a follow-up message with the ability to upload documents connected to the same Conversation ID.
EmblemHealth: Try it Now
Connecticare: Try it Now
How Do I Use the Message Center?
For step-by-step instructions on using the Message Center, see these guides and videos:
- Search and View Messages
- EmblemHealth: View Guide View Video
- ConnectiCare: View Guide View Video
- Create Message – Specific Transaction
- EmblemHealth: View Guide View Video
- ConnectiCare: View Guide View Video
- Create Message – General Topic
- EmblemHealth: View Guide View Video
- ConnectiCare: View Guide View Video
Want to Learn About Other Portal Features?
Whether you’re a first-time user who needs to set up an account or a regular user who wants to learn more, we have videos, step-by-step guides, and frequently asked questions (FAQs) to help you:
Still can’t find what you need? If you have a portal account, please use the Message Center to send us your questions. If the question is urgent or too complicated to write out, please call our Provider Customer Service team:
- EmblemHealth: 866-447-9717
- ConnectiCare: Commercial: 860-674-5850, Medicare: 877-224-8230
We appreciate your commitment to our members’ health. Keep an eye out for more email updates on our provider portal.
Still Don’t Have a Portal Account?
If you need a portal account, your organization’s portal administrator/office manager can set you up. In support of HIPAA compliance, we look to our providers to manage their own users.
If your organization needs to set up a master account for a new Tax ID, contact our Provider Customer Service team at:
- EmblemHealth: 866-447-9717
- ConnectiCare: Commercial: 860-674-5850 Medicare: 877-224-8230
We hope you take advantage of our provider portal and all the ways it can save you time.