Our provider portal is designed to save you time and help us work better together. When should you use the Message Center instead of calling, faxing, or mailing? The answer: most of the time.
The provider portal’s Message Center offers transparency and keeps information organized. Each message has:
- A unique Message ID.
- A Conversation ID which ties all related messages together.
- A date and time stamp showing when you submitted the message.
Whether you use the user profile icon or a button within a transaction to create the initial message, the Message Center has a record of your message and uploaded documents saved to your portal account along with all received replies.
Uploading documents to a message connects them to the conversation and saves you the:
- Cost of printing and mailing or faxing.
- Time spent faxing and confirming all pages were received.
- Time waiting for someone to match up and scan in documents.
- The effort needed to duplicate your work when the fax was incomplete or unreadable.
When you view a message that has already been submitted, you can also see the full conversation history. You may also send a follow-up message with the ability to upload documents connected to the same Conversation ID.
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