Thank you for caring for our members.
As an assigned provider portal Administrator/Office Manager or practice Maintenance User, you have direct control over who can use our provider portal and who can see your members’ protected health information (PHI).
To support HIPAA compliance, we ask that you take a few minutes to review the User Management section of our provider portal (found under the More menu option in the top right corner of the screen).
In the User Management section you can:
- Deactivate providers and staff who are no longer with your organization.
- Confirm users are assigned to the correct roles and providers to ensure they can only view information that meets HIPAA’s minimally necessary standards.
- Create accounts for those who are still using the phone and fax as part of their workflows.
Recent Portal Updates
Please make sure your portal users know:
- We increased the size limit for the documents you can attach to a preauthorization transaction from 4 MB to 25 MB.
- We started enhancing our utilization management processes. In some cases, we may be able to deliver a faster decision on your initial preauthorization request when you use the Submit Request button on the new screen. Using our portal can help reduce or eliminate the number of follow-up communications currently needed to make an informed medical necessity determination.
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