Provider Portal Enhancements for Ambulance Companies

Thank you for being an active partner in caring for our members.

Much of what you do by phone or fax can be done faster and more securely by using the provider portal. To streamline your transactions, we have begun enhancing our provider portal to allow you to:

• Quickly share needed clinical information. All you need to do is check off applicable boxes next to statements if they apply to the member.
• Receive faster responses to your preauthorization requests. In some cases, approvals will be issued at the end of the transaction when you use the Submit Request button on the new screen.

Here are some other key features and improvements you may not have seen. On the portal, you can:

• Attach files up to 25 MB in size to your preauthorization requests.
• See if payment was made on a claim, when and how payment was made, obtain copies of Explanations of Payments, and even create your own claims reports in Excel.

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