In February 2022, EmblemHealth launched a survey for Medicare, Medicaid, and Health and Recovery Plan (HARP) members who have had a recent visit with their attributed primary care provider (measurement period runs from Jan. 1 through Dec. 31 each year).
Surveys are conducted via email, text message, and through outbound telephone calls with the purpose of measuring our members’ satisfaction with the care they receive from our network providers. Providers will be measured at both the site level and provider level. We will issue survey results to providers when we receive more than 10 responses for their practice.
Positive provider encounters create beneficial and constructive relationships, allowing a greater level of coordinated, timely care that helps best support the needs of patients. The results will also help us work with you to improve gaps in care and assist in the development of action plans to address key barriers.