STOP: If you are submitting a preauthorization request or emergent inpatient admission notification and the member’s Managing Entity is not EmblemHealth or ConnectiCare, or a special vendor has been put into place to review preauthorization requests, you must work directly with those organizations. See Who To Contact For Preauthorization.
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Popular Tasks
Neighborhood Care
Searching for Members
Searching for Members
Step 1, Option 1
Search By: Member ID
Click Search to view a table with member details that match your search criteria.
Step 1, option 2
Search By: Member Name
The Search By Member Name option will ask for both the member’s name and date of birth.
Searching tip: Enter at least three characters of the member’s last name.
Click Search to view a table with member details that match your search criteria.
step 2
The results tables may be sorted by clicking on the column headers.
Filtering Results: Where too many results are returned, you may use the Filter by to remove rows that do not apply.
TIP: Click a circle to select the row with an Active Status and Medical Coverage Type.
NOTE: If you click a circle for a row where the member’s coverage is inactive, a warning message will display.
Click Next to proceed.