Starting May 1, 2024, the fax lines for preauthorization requests and concurrent reviews will be disconnected.
There is an easier and faster way to share documentation with us —
our provider portals!
Please make sure you and your staff can use the provider portal to submit your requests and supporting documentation.
The next time you need to submit a request, notification, or supporting clinical information, simply go to emblemhealth.com/providerportal or connecticare.com/providerportal to sign in and, with a few simple clicks, forward the information to us.
You can upload up to five files (maximum 25MB each) as part of your initial preauthorization request. You can return to the same request after it has been submitted to upload additional files (up to five at a time). Each request is assigned a Reference ID to make it easy to find.
Continue using the same Reference ID to share updates for concurrent reviews or to support requested services for discharge planning.
Additional enhancements to the provider portal to support replacing faxes will be shared soon.
Home Care Agencies: Good news! We have updated our systems so your requests for extensions will stop rejecting. No need to wait until May 1, please start using the provider portal for all new extension requests.
EmblemHealth: See Announcement
Connecticare: See Announcement
