A big “Thank You” to our provider partners who worked with us while our technical teams restored printing services for referrals. Giving a member a printed copy of their referral supports coordination of care and encourages the member to follow through with needed specialist appointments.
If you had trouble printing a referral before Dec. 1, we ask that you try again. If you tried to print a referral after Dec. 1 and had trouble doing so, please use the message center (My Messages) in the Provider Portal (EmblemHealth / ConnectiCare) to let us know and we will investigate.
Reminder: You can upload clinical information and other supporting documentation directly into the Provider Portal. There is NO NEED to separately fax over documents anymore.
If you get stuck with anything else, we created Provider Portal Training Materials (EmblemHealth / ConnectiCare) that walk you through a range of topics from signing in to completing transactions. Also, please refer to our Frequently Asked Questions (EmblemHealth / ConnectiCare) that include answers to the most common questions we have been getting from providers like you.
If you still have questions or need additional support, please contact Provider Customer Service at:
EmblemHealth: 866-447-9717
ConnectiCare: Commercial: 860-674-5850, Medicare: 877-224-8230