Beginning June 1, 2024, ConnectiCare is changing the administration of our small- and large-group Fixed Funding Solutions products.
Previously, ConnectiCare relied on an external partner to manage billing, enrollment, and eligibility verifications for approximately 8,000 members. Now, ConnectiCare has begun to insource these functions, and new and renewing groups will transition to the new service on their renewal date.
As part of this transition, new member ID numbers will be generated for each member as these groups move back to ConnectiCare administration. It is vital that providers check member ID cards at every visit, especially as these new ID numbers will be phased in over several months. Remember, nothing will change until a group makes the transition on their renewal date on or after June 1, 2024.
Helping our members and providers seamlessly navigate these changes is our goal, and we are happy to help confirm a member’s eligibility if they present an outdated ID card when visiting your office. You may always sign in to our provider portal to check eligibility or call us at 800-562-6834.