| Retail Pharmacy Services (Pharmacies) |
| Express Scripts Pharmacy Services: 800-922-1557, 24 hours a day, 7 days a week |
| Clinical Pharmacy Services (Providers) |
| EmblemHealth: Refer to Who to Contact for Preauthorization. Online: Sign in to the provider portal and use the Message Center to send us your inquiry. |
| Express Scripts, Inc. (ESI): Physicians may call Express Scripts for any mail order pharmacy questions at 888-327-9791. |
| Accredo (Express Script specialty pharmacy): 855-216-2166, Monday through Friday, 8 a.m. to 11 p.m.; Saturdays, 8 a.m. to 5 p.m. Fax: 888-302-1028 Online: accredo.com |
| Pharmacy Member Services |
| EmblemHealth Commercial Member Services: 877-793-6253, Monday through Friday, 8 a.m. to 6 p.m.; Saturday and Sunday 10 a.m. to 1 p.m. TTY/TDD: 711 Online: Sign in to the member portal and use the Message Center to send us your inquiry. |
| EmblemHealth Medicare Member Services: 877-444-7097, Monday through Sunday, 8 a.m. to 8 p.m. TTY/TDD: 711 Online: Sign in to the member portal and use the Message Center to send us your inquiry. |
Express Scripts, Inc. (ESI) Home Delivery:
|
| Medicare Prescription Drug Plans – Contacts | ||
| Benefit Plans | All Correspondence (e.g., claims, billing, and member ID card questions) | Pharmacy Coverage and Determinations |
|---|---|---|
EmblemHealth Medicare HMO |
EmblemHealth Medicare HMO Call: 877-444-7097 |
Express Scripts Call: 877-920-1470 |
EmblemHealth Medicare PDP (City of New York) |
Express Scripts Medicare Call: 877-866-5828 |
Express Scripts Call: 877-920-1470 |
EmblemHealth Medicare PPO |
EmblemHealth Medicare PPO Call: 877-444-7097 |
Express Scripts Call: 877-920-1470 |