Your source for important provider news and updates.
June 2024
Your source for important provider news and updates.
June 2024
IN THIS ISSUE
FEATURE STORIES
New: Modifying Preauthorizations and Emergent Inpatient Admission Notifications
Care Management Change July 1, 2024
Make Summer Plans for Child Wellness Visits, Including Dental
National HIV Testing Day June 27
MEDICARE UPDATES
Medicare Outpatient Observation Notice
NEW YORK MEDICAID, HARP, AND CHILD HEALTH PLUS UPDATES
Nebulizer Coverage for Medicaid and HARP Members
Change of Address and Contact Notification
New York State Medicaid Update
COMMERCIAL UPDATES
New Member ID Numbers Coming Soon for Group Plan Members
CLAIMS CORNER
New Payment Integrity Policy
Reimbursement Policies
Tips for Following Our Corrected Claim Submissions Policy
CLINICAL CORNER
Preauthorization Updates
PHARMACY
PrEP Prescribing Tips
Pharmacy Preauthorizations
MEDICAL POLICIES
Medical Policy Updates
TRAINING OPPORTUNITIES
Provider Portal Videos and Guides
Free Patient Management and ICD-10 Coding Webinars
Valuable Training Available
IN THE NEWS
EmblemHealth on Social Media — Women’s Health Timeline Member Journey
IN EVERY ISSUE
EmblemHealth Neighborhood Care and ConnectiCare Centers
Keep Your Directory and Other Information Current
Consult EmblemHealth’s Online Provider Manual for Important Information
Audit Reminders
Our provider portals have been updated with a new feature that allows users to modify a preauthorization request or an emergent inpatient admission notification. If a request or notification can be modified, a Modify Request button will show on the Preauthorization Details page.
Clicking the button will take you to a screen that is like the Review Request step in the initial request submission. Use the Edit buttons to enter any updated information. Once all edits are made, use the Submit Request button on the main Modify Request screen to submit all requested edits. For instructions on submitting a modification request, see our guides (EmblemHealth | ConnectiCare).
Starting July 1, 2024, Cityblock will no longer be part of EmblemHealth’s networks. As a result, we will transition care management services for EmblemHealth members from Cityblock to EmblemHealth. If you are a provider for an EmblemHealth member affected by this change and have questions, please sign in to the provider portal and use the Message Center to send us your inquiry.
Summer is a good time for child wellness visits, including dental checkups.
When seeing your pediatric patients, talk to their families about the link between oral and overall health, and encourage routine dental visits beginning as early as age one, or first tooth eruption.
You can conduct or schedule well-care visits when patients come to your offices for illnesses or other events. The claim modifier for separate and distinct services should be added. Telehealth can be used for Well Child Visit compliance, but be sure to submit the appropriate CPT with GT modifier.
No referral is required to see a dental provider.
This is a first-year quality measure and is based on the American Academy of Pediatrics “Bright Futures: Guidelines for Health Supervision of Infants, Children and Adolescents” (published by the National Center for Education in Maternal and Child Health).
Visit the Bright Futures website for more information about well-child visits.
June 27 is National HIV Testing Day. We encourage you to talk to your patients about being tested for HIV. This year’s theme is Level up your self-love: check your status.
According to the Centers for Disease Control and Prevention (CDC), HIV testing is the pathway to engage people in their care. When patients are aware of their HIV status, it can help them choose options to stay healthy, regardless of their test results.
Visit the CDC website for more information.
All hospitals and critical access hospitals are required by CMS to provide Medicare beneficiaries, including Medicare Advantage enrollees, with the Office of Management and Budget approved Medicare Outpatient Observation Notice (MOON). Visit CMS for details on MOON and instructions for completing notices.
Nebulizer compressors, accessories, and associated medications are covered benefits for Medicaid and Health and Recovery Plan (HARP) members. Visit the EmblemHealth provider hub for information on items covered by EmblemHealth and those covered through pharmacies enrolled in the New York State Medicaid Pharmacy program (NYRx) or Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) providers.
Providers must notify Medicaid of any change of address, telephone number, or other pertinent information within 15 days of the change. For more information on this requirement and how to submit changes, see Reminder: Keep Your Directory Data Current.
View the latest Medicaid Updates from the New York State Department of Health.
Beginning June 1, 2024, ConnectiCare is changing the administration of our small- and large-group Fixed Funding Solutions products.
Previously, ConnectiCare relied on an external partner to manage billing, enrollment, and eligibility verifications for approximately 8,000 members. Now, ConnectiCare has begun to insource these functions, and new and renewing groups will transition to the new service on their renewal date.
As part of this transition, new member ID numbers will be generated for each member as these groups move back to ConnectiCare administration. It is vital that providers check member ID cards at every visit, especially as these new ID numbers will be phased in over several months. Remember, nothing will change until a group makes the transition on their renewal date on or after June 1, 2024.
Helping our members and providers seamlessly navigate these changes is our goal, and we are happy to help confirm a member’s eligibility if they present an outdated ID card when visiting your office. You may always sign in to our provider portal to check eligibility or call us at 800-562-6834.
Each quarter, the American Medical Association CPT® and the Centers for Medicare & Medicaid Services (CMS) release updates to their respective code sets. EmblemHealth and ConnectiCare strive to update their claims processing systems to reflect the coding changes within 60 days of the release.
To pay you faster, we are implementing a new code-loading process and a new payment integrity policy: CPT/HCPCS New Code Updates.
Currently, if a claim is billed with a new code that is not in our system yet, we hold the entire claim while the new code is being loaded.
Starting in July 2024, our claims systems will adjudicate all services except for the ones with new code(s) that are not yet in the system. Once the new CPT and/or HCPCS code(s) is in our claims system, we will reprocess the claim to adjudicate the outstanding claim line(s).
New EmblemHealth Policy
Starting Sept. 13, 2024, EmblemHealth is introducing a new Habilitative and Rehabilitative Services Reimbursement Policy that describes how claims for habilitative and rehabilitative services should be reported using the appropriate modifiers. Claim lines submitted for habilitative and rehabilitative services without the appropriate modifier appended will be rejected for incorrect coding.
Updated Reimbursement Policies
The following reimbursement policies are being updated. If the policy name does not have a company name shown, the policy applies to both EmblemHealth and ConnectiCare. Lab Benefit Management policies are shown with (LBM) at the end of the policy name. See their revision histories for effective dates and applicable changes:
EmblemHealth and ConnectiCare have a Corrected Claim Submission Reimbursement Policy to help you when submitting a corrected claim. We now include a shortcut link to the policy in some of our claim denial messages. The link appears as bit.ly/our-rp. This page has the policies that apply to EmblemHealth and the policies that apply to both EmblemHealth and ConnectiCare. To see policies that are specific to ConnectiCare, visit the ConnectiCare Reimbursement Policies page. The ConnectiCare page also lists the policies that apply to both companies.
Here are some key tips to keep in mind when submitting corrected claims:
EmblemHealth Preauthorization List: See Notable Changes for updates.
See revision histories for the updates to the following lists:
PrEP is indicated for HIV-negative individuals at risk of HIV exposure through sex or injection drug use. Oral PrEP is up to 99% effective at preventing HIV acquisition from sex and at least 74% effective from injection drug use.
The next time one of your patients needs a prescription filled for PrEP, we hope you will select an option that will save your patient money and support their adherence to their medication regimen. Our members may be eligible for a zero-dollar copay. See our flyer for zero-dollar copay criteria and a comparison of the FDA-approved oral treatment options for PrEP: Descovy® and Truvada®.
See revision histories for the updates to the Pharmacy Medical Preauthorization Lists for EmblemHealth and ConnectiCare.
ConnectiCare’s medical guideline, Omnibus Policy (Commercial/Medicare) was revised to add coverage of laser interstitial thermotherapy for intracranial lesions for commercial members.
EmblemHealth’s medical guideline, Lumbar Fusion and Intervertebral Fusion Devices, was revised to add congenital scoliosis and congenital kyphosis as covered indications.
EmblemHealth’s medical guideline, Gene Expression Profiling and Biomarker Testing for Breast Cancer was revised to remove the note stipulating tumor-classification criteria for the EndoPredict.
EmblemHealth’s medical guideline, Stereotactic Radiosurgery and Proton Beam Therapy was revised to expand covered indications for proton beam therapy to include additional cancerous/noncancerous tumor types and modified case-by-case list.
EmblemHealth and ConnectiCare’s medical guidelines for Vacuum-Assisted Wound Closure, (EmblemHealth | ConnectiCare) were revised to add an indication for wounds secondary to peripheral arterial disease.
EmblemHealth and ConnectiCare’s medical guideline, Obstructive Sleep Apnea Diagnosis and Treatment was revised to add restless leg syndrome and a Mallampati Score of three or four to technician-attended criteria as medically necessary.
EmblemHealth and ConnectiCare’s medical guideline, Varicose Vein Treatment was revised to add language pertaining to the rationale of a three-month waiting period prior to sclerotherapy (after an ablation procedure has been performed).
EmblemHealth and ConnectiCare’s medical guideline, Gender Affirming Surgery was revised to add case-by-case language for surgical revision requests.
If you need help navigating our provider portals, please see our videos, quick guides, and Frequently Asked Questions pages:
If you still have questions or need additional support, contact Provider Customer Service using the provider portal’s Message Center or live agent chat.
EmblemHealth works with Veradigm to offer free monthly webinars to help educate providers on best practices for the risk adjustment process. This includes accurate medical record documentation and claims coding to capture the complete health status of each patient.
The Veradigm webinars are held on Tuesdays and Thursdays; one in the morning and one in the afternoon. View topics and dates here. Click the Register button, then the Public Event List link, and search by webinar date or title of interest.
Here are the upcoming topics:
EmblemHealth also works with Veradigm to promote risk adjustment and gap-closure education for primary care providers caring for EmblemHealth members enrolled in these products:
If you have any questions, or you would like to set up a private session for your practice, please email Veradigm at providerengagement@veradigm.com or call Veradigm's Customer Support team at 410-928-4218, option 7, from 8 a.m. to 8 p.m., Monday through Friday.
We recommend that you take advantage of the training opportunities offered by CMS’ Medicare Learning Network and eMedNY.
EmblemHealth’s Vice President of Strategic Partnerships, Carol Huffman, was a panelist at the Columbia University Mailman School of Public Health’s 2024 Conference on the Innovation and Strategic Partnerships in Complementary and Alternative Medicine: Addressing Whole Health. She spoke about our Women’s Health Timeline Member Journey and all the ways we are supporting our female members.
New Neighborhood Care in the Bronx
We are excited to share that we recently celebrated the grand opening of EmblemHealth Neighborhood Care Fordham Road, our second location in the Bronx.
Our EmblemHealth Neighborhood Care locations and ConnectiCare Centers provide one-on-one customer support. We help members understand their health plan, provide connection to community resources, and offer free health and wellness events to help the entire community learn healthy behaviors. Our virtual and on-demand events are available to you and all your patients. View locations and upcoming events for EmblemHealth Neighborhood Care and ConnectiCare Centers.
Let Us Know When Directory Information Changes
If a provider in your practice is leaving, please inform us as soon as possible. To report other changes, as required by our participation agreements, sign in to your Provider/Practice Profile for EmblemHealth or ConnectiCare. If you participate with us under a delegated credentialing agreement, please have your administrator submit these changes. See more on how to submit changes for EmblemHealth and ConnectiCare.
Remember to review your CAQH application every 120 days and ensure you have authorized EmblemHealth as an eligible plan to access your CAQH information
The EmblemHealth Provider Manual is a valuable online resource and an extension of your Provider Agreement. It applies to all EmblemHealth plans and includes details about your administrative responsibilities and contractual and regulatory obligations.
You can also find information about best practices for interacting with our plans and how to help our members navigate their health care. A key resource is the Access & Availability Standards that shows the expected time frames for appointment availability, appointment wait times, and after hours coverage. You can find the EmblemHealth Provider Manual in the top navigation menu of our provider website, emblemhealth.com/providers.
Episource Conducting Medical Record Requests
EmblemHealth and ConnectiCare partner with Episource to conduct Medicare and NY State of Health (NYSOH)/Access Health CT chart reviews required by the Centers for Medicare & Medicaid Services (CMS).
The purpose of the chart review is to capture proper ICD-10 coding and identify any areas of improvement. Instances of improper coding will be identified during the review and shared with you. Proper coding helps us better serve our members.
If you receive a medical record request from Episource, please follow the instructions and send the requested documentation directly to Episource as required by your participating provider agreement. Medical record requests will occur throughout the year. We appreciate your prompt response to all Episource medical record requests.
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