Web Site User Disclosures

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Health Content and Links to External Sites

All healthcare content that is communicated to EmblemHealth subscribers and EmblemHealth network providers should be viewed as general information, intended to promote healthy lifestyles. All information is gathered from evidence-based research, national guidelines, best practice, and reputable resources and written or reviewed by a licensed clinician. When available, all content will cite the sources and publication dates for the findings. In the event that only citing the source is deemed not sufficient by the Medical Affairs reviewer, and the author and/or source of the clinical findings are known to EmblemHealth, the author and/or source of the clinical findings will be cited.

Prior to distribution or viewing, all health content developed internally at EmblemHealth for the web is reviewed for clinical accuracy, regulatory compliance, readability and functionality. All content developed by third parties for use on EmblemHealth.com is held to these same standards.

Information obtained from any external site linked to www.EmblemHealth.com, is intended for your general knowledge only and does not imply endorsement or recommendation by EmblemHealth, or any of the participating EmblemHealth providers. Advice and opinions on treatment or care of an individual patient should be obtained through consultation with a healthcare professional.

EmblemHealth does not warrant the accuracy, timeliness or appropriateness for a particular purpose of any information obtained through this web site. EmblemHealth shall not be liable for damages associated with alleged reliance on information provided on this site or information provided on sites linked to this site.

Health Content Is Not Medical Advice

The information and health content found on this site is not designed to substitute health care or medical advice from a professional. All questions about treatment should be referred to your health care provider.

This site should not be used for emergency purposes. If you are experiencing a medical emergency, call 911.

Electronic Communications

All emails that are received by customer service via the EmblemHealth web site are acknowledged with an automated acknowledgement receipt email. Once the matter is reviewed, a reply is posted in the user's PIN-protected secure message center and an email is sent to the user stating that the answer to his or her query can be found in the message center. There is a two to three day response time for inquiries that do not require review of claim or assistance from other departments. There is a seven day response time for emails that require assistance from other departments.

All emails that are sent to the web master are responded to within three business days.

Children

EmblemHealth's web site is not intended for minors and EmblemHealth does not intend to collect personal information from minors through its web site. Parental discretion is always advised. By allowing a minor under your care, custody or control to view, access and/or use EmblemHealth's web site, you accept full responsibility for any consequences resulting or arising therefrom.

Interactive Tools

For all subscriber interactive communications on the EmblemHealth web site, such as health risk assessments and self-assessment tools, EmblemHealth will disclose sources and appropriately describe the scientific basis for their operation. EmblemHealth will also describe how the results are evaluated, reviewed, communicated, and updated. All information is to be gathered from evidence-based research, national guidelines, best practice, and reputable resources. In addition, prior to entering the secure, interactive section of the web site, a warning will appear advising users that they must be at least eighteen years old to use the interactive features.

Personally-Identifiable Information

In the event that EmblemHealth collects personally identifiable information, EmblemHealth will disclose to web site users (1) how personally-identifiable information will be used by EmblemHealth, (2) to whom, if anyone, personally-identifiable information may be disclosed (3) how long personally-identifiable information will be retained, (4) the rights of the users with respect to the personally-identifiable information and, (5) the identify of the entity maintaining such information, if not EmblemHealth. EmblemHealth will only disclose personally-identifiable information in the secure, interactive section of the web site. Prior to entering this section, a warning will appear advising users that they must be at least eighteen years old to use these features.

Significant Commercial Relationships

EmblemHealth will disclose to web site users significant relationships between commercial sponsors and health content by identifying a sponsor's involvement in (a) selecting and preparing health information content that appears on the web site and (b) any co-branding of health content or service delivery.

To this end, all health content on EmblemHealth's web site will (1) identify the source of the information, where appropriate, (2) be selected solely on the merits of information provided, and (3) forbid the identification of specific products where one could reasonably infer that EmblemHealth was endorsing such a specific product to the source's commercial advantage.

Conflict of Interest Policy for Health Content

EmblemHealth's business dealings with vendors, suppliers, providers, clients, landlords, and lessees shall be carried out without favoritism, on the basis of competition, quality of performance and materials, market conditions and other economic factors.

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